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Returns Policy

  1. We will try our best to stick to the colors of the artwork, apparel, jewelry and other items in our website. However, one must take note that computer displays often vary from screen to screen and what is rendered on one computer screen sometimes looks slightly different on another computer screen. As a result, what you might receive might look slightly different in terms of texture or color. This perceived difference, if any, will be because of the differences in screen color rendering.

    We at Mollis Arts sell the very item whose image you see in our website and that is the very item we send to you once you purchase it. If you find the colors/texture/size of the item you have received to be drastically different from the image or the accompanying information, in our website, please write us with an unmodified digitized picture of the item that has reached you for us to be able to offer a refund. A refund is NOT applicable if the difference is merely because of a difference in perception because of variable computer screen rendering of the images in our website. A refund is also NOT applicable if in the case of a jewelry or apparel item, there is a problem of fit. The sizes are clearly mentioned along with each item and should be reviewed well before purchasing. In case you wish to return one or more items because of this reason, only a partial refund will be issued after deduction of applicable shipping & handling charges that we have had to bear when we originally shipped the items to you.

    Though we take the greatest care in packing our items, we do realize the possibility of damages to the items you purchase, in transit. In case the product reaches you damaged, we offer you a full refund. However, the buyer is required to provide us with complete details of the damage involved and a digitized image of the damaged items for us to be able to process your refund claim.

    You can cancel an order by sending us an email at mentioning the details of the order you wish to cancel. For cancellation of orders the following points are applicable:
    If you cancel an online order before we have shipped your items to you, we will issue a full refund. If you cancel an online order after we have shipped your items to you, the cancellation will be valid provided you send back to us the ordered items and we receive the items in their original undamaged condition. We will issue a refund after deducting the ACTUAL shipping and handling cost for having shipped the items to you (not the amount of shipping you were charged). If you have queries regarding the "FREE SHIPPING" policy, please refer to our Shipping Policy for clarifications or write to us.
    A refund is processed immediately at our end. However the refunded amount shows in your credit card or debit card account after 5 to 7 days of issuing the refund.

    We gladly accept returns, exchanges, and cancellations
    •   Contact me within: 3 days of delivery
    •   Dispatch items back within: 14 days of delivery
    •   Request a cancellation within: 24 hours of purchase

    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    •   Custom or personalized orders
    •   Perishable products (like food or flowers)
    •   Digital downloads
    •   Intimate items (for health/hygiene reasons)
    •   Items on sale

    Conditions of return
    Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.